Privacy Policy

1. Introduction

SnapWorks is a platform of business tools (including SnapMetrics and SnapDocs) operated by a parent company ("we", "us", or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services ("Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using the Service:

• Account Information: Name, email address, password, company name, and phone number
• Payment Information: Credit card details, billing address (processed by our payment processor)
• Profile Information: Job title, profile photo, preferences, and settings
• Communications: Messages, support requests, and feedback you send us

2.2 Information from Third-Party Integrations

When you connect third-party services like Jobber to SnapMetrics or SnapDocs, we collect:

• Client Data: Customer names, contact information, addresses
• Job Data: Service requests, quotes, jobs, line items, revenue, and completion dates
• Financial Data: Transaction amounts, payment status, invoices
• Business Data: Lead sources, customer types, custom fields, and properties

We only access data you explicitly authorize through OAuth authentication. You can revoke this access at any time.

2.3 Automatically Collected Information

We automatically collect certain information when you use the Service:

• Usage Data: Pages visited, features used, time spent, clicks, and actions
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, error logs, performance data
• Cookies: Session cookies, authentication tokens, preferences (see Section 6)

3. How We Use Your Information

We use collected information for the following purposes:

• Provide the Service: Process data, generate analytics, sync integrations
• Account Management: Create and maintain your account, authenticate users
• Billing: Process payments, send invoices, manage subscriptions
• Communication: Send service updates, security alerts, marketing (with consent)
• Improvements: Analyze usage patterns, identify bugs, enhance features
• Security: Detect fraud, prevent abuse, protect against threats
• Legal Compliance: Meet regulatory requirements, respond to legal requests
• Customer Support: Respond to inquiries, troubleshoot issues, provide assistance

4. How We Share Your Information

We do not sell your personal information. We may share your information in these circumstances:

4.1 Service Providers

We share data with third-party vendors who help us operate the Service:

• Hosting: Vercel (infrastructure), Supabase (database)
• Payment Processing: Stripe (credit card processing)
• Email: Email service providers for transactional emails
• Analytics: Usage analytics and error tracking services

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Team Members

If you add team members to your organization, they will have access to your business data according to the permissions you grant.

4.3 Legal Requirements

We may disclose information if required by law or to:

• Comply with legal processes (subpoenas, court orders)
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Prevent fraud or security threats

4.4 Business Transfers

If the company operating SnapWorks is acquired or merged with another company, your information may be transferred to the new owner. We will notify you before your information becomes subject to a different privacy policy.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Authentication: Secure password hashing, optional two-factor authentication
• Access Controls: Role-based permissions, least-privilege principle
• Infrastructure: Hosted on secure, SOC 2 compliant platforms
• Monitoring: 24/7 security monitoring and intrusion detection
• Regular Audits: Security assessments and vulnerability scanning

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Authentication, session management, security
• Functional Cookies: Remember preferences, settings, theme
• Analytics Cookies: Understand usage patterns and improve the Service

You can control cookies through your browser settings. Disabling certain cookies may limit functionality of the Service.

7. Your Privacy Rights

Depending on your location, you may have these rights:

7.1 Access and Portability

You can access your account information at any time through your settings. Since all your source data lives in your Jobber account, you always have full access to it there. We're working on adding direct export functionality from SnapMetrics for analytics reports and from SnapDocs for document templates.

7.2 Correction

You can update your account information directly through the Service settings.

7.3 Deletion

You can request account deletion from your settings. Upon deletion, your data is retained for 30 days (in case you change your mind), then permanently deleted from our systems.

7.4 Marketing Opt-Out

You can unsubscribe from marketing emails using the link in any promotional email. Transactional emails (receipts, security alerts) cannot be disabled.

7.5 California Residents

Under CCPA, California residents have additional rights including the right to know what personal information we collect and the right to opt-out of sale (note: we do not sell data).

7.6 European Residents

Under GDPR, EU residents have rights including access, rectification, erasure, data portability, and the right to object to processing. Contact us to exercise these rights.

8. Data Retention

We retain your information for as long as necessary to provide the Service:

• Active Accounts: Data retained while your account is active
• Canceled Accounts: Data retained for 30 days after cancellation
• Legal Requirements: Some data may be retained longer for legal compliance
• Aggregated Data: De-identified analytics may be retained indefinitely

9. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it immediately. If you believe we have collected information from a child, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Third-Party Links

The Service may contain links to third-party websites (e.g., Jobber). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Your Consent

By using the Service, you consent to this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use the Service.